bte99 Privacy Policy

1 Data We Collect

When you use the bte99 platform, we collect a range of personal and technical data in order to operate our services, verify your identity, process payments, and comply with our responsible gaming obligations. The categories of data we collect are described below.

1.1 Registration & Identity Data

When you create a bte99 account, we collect the following information directly from you:

• Full legal name (as it appears on your national identity card or passport)
• Date of birth (to verify that you are aged 18 or above)
• Residential address in Bangladesh
• Mobile phone number
• Email address
• Username and encrypted password

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect copies or images of:

• Your National Identity Card (NID) or passport
• A recent utility bill or bank statement confirming your residential address
• A selfie photograph or short video for liveness verification
• Proof of ownership of your payment account (e.g., a screenshot confirming your bKash or Nagad mobile number)

1.3 Financial & Transaction Data

Every financial transaction you conduct on bte99 generates a data record. This includes:

• Deposit and withdrawal amounts in Bangladeshi Taka (BDT)
• Payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard, etc.)
• Transaction reference numbers and timestamps
• Bonus credits applied and wagering activity related to promotional offers

1.4 Gameplay & Betting Data

We record all activity on the bte99 platform, including:

• All bets placed, games played, and wagers settled — including cricket betting on BPL, IPL, T20 World Cup, and Bangladesh Tigers matches
• Casino and slot game sessions including game titles, providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), session duration, and outcomes
• Jackpot and crash game participation data
• Responsible gaming tool usage, including deposit limit settings and self-exclusion requests

1.5 Technical & Device Data

We automatically collect certain technical data when you visit or use bte99, including:

• IP address and approximate geographic location (at city or district level)
• Device type, operating system, and browser version
• Screen resolution and language settings
• Referring URL and pages visited within bte99.app
• Session duration and navigation patterns
• Cookie identifiers and similar tracking technologies (see Section 4)

1.6 Communications Data

If you contact bte99 support — via live chat, email, or any other channel — we retain records of those communications, including the content of your messages, timestamps, and the resolution of any support ticket or complaint raised.

2 How We Use Your Data

bte99 uses the personal data it collects for clearly defined purposes. The table below summarises the primary use cases, the categories of data involved, and the legal basis on which each processing activity rests.

2.1 Marketing Communications

bte99 may send you promotional emails, SMS messages, or push notifications about bonuses, cricket betting offers (such as BPL and IPL season promotions), slot tournaments, and seasonal campaigns tied to events like Eid, Pohela Boishakh, and the ICC T20 World Cup. You will only receive marketing communications if you have explicitly opted in during registration or subsequently through your account preferences. You may withdraw your consent at any time by updating your communication preferences in Account Settings or by contacting [email protected].

2.2 Automated Decision-Making

bte99 uses automated systems to detect potentially fraudulent activity, identify patterns consistent with bonus abuse, and flag accounts that may require responsible gaming interventions. Where an automated decision results in a restriction being placed on your account, you have the right to request a manual review of that decision by contacting our support team.

3 Data Sharing & Disclosure

bte99 does not sell your personal data to third parties. We share your data only in the limited circumstances described in this section, and only to the extent necessary for each specific purpose.

3.1 Payment Processing Partners

To process deposits and withdrawals in Bangladeshi Taka, bte99 shares necessary transaction data with the following payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and card networks Visa and Mastercard. Each of these partners processes your data only for the purpose of completing the specific transaction and is bound by their own privacy and data security policies.

3.2 Game Software Providers

The casino games and sports betting markets available on bte99 are powered by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive gameplay session data — such as game identifiers, bet amounts, and RNG seed values — for the purpose of game delivery, fairness certification, and dispute resolution. They do not receive your identity or payment data.

3.3 Identity Verification Services

bte99 uses trusted third-party KYC and identity verification service providers to assist in verifying the identity documents submitted by players. These providers process your identity data solely for the purpose of verification and are contractually prohibited from using it for any other purpose.

3.4 Legal and Regulatory Disclosure

bte99 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bte99, our players, or third parties. This includes disclosures required in connection with investigations into financial crime, fraud, or money laundering.

3.5 Business Transfers

In the event that bte99 undergoes a merger, acquisition, or sale of all or a substantial part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to the way your data is processed that result from it.

4 Cookies & Tracking

bte99 uses cookies and similar tracking technologies on the bte99.app website and platform to ensure the site functions correctly, to remember your preferences, and to help us understand how players use and navigate the platform.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device across page loads and visits. Cookies can be session cookies (which expire when you close your browser) or persistent cookies (which remain on your device for a set period or until you delete them).

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can control the use of non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies may prevent some features of bte99.app from functioning correctly, including maintaining your login session and processing BDT transactions. Instructions for managing cookies in common browsers are available in your browser's help documentation.

5 Data Security

bte99 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your device and bte99.app is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when using bte99.
• Password Hashing: Your bte99 account password is never stored in plain text. It is hashed using a strong one-way cryptographic algorithm before storage.
• Database Encryption: Sensitive personal and financial data held in bte99 databases is encrypted at rest using AES-256 encryption.
• Access Controls: Access to systems holding player data is restricted to authorised bte99 personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Intrusion Detection: bte99 operates continuous network monitoring and intrusion detection systems to identify and respond to suspicious activity in real time.

5.2 Your Responsibilities

While bte99 takes all reasonable steps to protect your data on our side of the connection, the security of your bte99 account also depends on you. You are responsible for keeping your login credentials confidential, using a strong and unique password, and logging out of your account on shared devices. bte99 will never ask you for your password via email, live chat, or any other channel. If you receive a communication claiming to be from bte99 that requests your password, please report it to [email protected] immediately.

5.3 Data Breach Response

In the event of a data security incident that poses a risk to your rights and freedoms, bte99 will take immediate steps to contain the breach, assess its scope and impact, notify affected players as promptly as practicable, and implement remediation measures to prevent recurrence. Communications regarding any such incident will be sent to the email address registered on your bte99 account.

6 Data Retention

bte99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

After the applicable retention period has expired, bte99 will securely delete or anonymise your personal data. Anonymised aggregated data — from which no individual can be identified — may be retained indefinitely for analytical and platform improvement purposes.

6.1 Account Closure and Data Retention

Closing your bte99 account does not result in the immediate deletion of all data associated with your account. bte99 is required to retain certain categories of data for the periods specified above, even after account closure, in order to meet its legal and regulatory obligations. You may request a summary of the data we hold about you at any time by contacting [email protected].

7 Your Privacy Rights

As a player using the bte99 platform from Bangladesh, you have a number of rights in relation to your personal data. bte99 is committed to respecting and facilitating these rights. To exercise any of the rights described in this section, please contact our support team at [email protected] with the subject line "Privacy Rights Request".

7.1 Right of Access

You have the right to request a copy of the personal data that bte99 holds about you. Upon receiving a verified access request, bte99 will provide you with a structured summary of your data within a reasonable timeframe. This includes your registration details, KYC status, transaction history, gameplay records, and any communications we hold on file.

7.2 Right to Correction

If any of the personal data bte99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update some of your account details directly through Account Settings. For changes that require identity verification — such as updating your registered name or date of birth — please contact [email protected].

7.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected and no legal obligation requires its retention. Please note that bte99 is required to retain certain categories of data (particularly KYC and financial records) for statutory periods after account closure, and erasure requests cannot override these obligations.

7.4 Right to Restrict Processing

You have the right to request that bte99 restricts the processing of your data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing and a decision on that objection is pending.

7.5 Right to Object to Marketing

You have the right to object to the processing of your data for direct marketing purposes at any time. You can withdraw your marketing consent by updating your preferences in Account Settings, by clicking the unsubscribe link in any marketing email, or by contacting [email protected].

7.6 Right to Data Portability

Where bte99 processes your data on the basis of your consent or for the performance of a contract, you have the right to receive a copy of that data in a structured, machine-readable format for the purpose of transferring it to another service provider.

8 Policy Updates & Contact

8.1 Changes to This Policy

bte99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. The most current version of this Policy is always available at bte99.app/privacy-policy. Your continued use of the bte99 platform after any update to this Policy constitutes your acceptance of the revised terms.

8.2 Contact Details

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way bte99 handles your personal data, please contact us using the details below. All privacy-related enquiries will be handled by our dedicated support team.

• Email: [email protected] (subject line: "Privacy Policy Enquiry")
• Live Chat: Available 24/7 at bte99.app
• Response Time: Privacy enquiries acknowledged within 24 hours; substantive response within 5 business days (Bangladesh Standard Time, UTC+6)

8.3 Children and Minors

The bte99 platform is strictly for adults aged 18 and above. bte99 does not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has provided personal data to bte99, please contact [email protected] immediately. Upon verified notification, bte99 will take prompt steps to delete the relevant data and close any associated account.

8.4 Links to Third-Party Sites

bte99.app may contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming). This Privacy Policy applies solely to data collected and processed by bte99. bte99 is not responsible for the privacy practices of third-party services, and we encourage you to review the privacy policies of those services directly.