Responsible Gaming at bte99 — Play Smart, Stay in Control

1 Our Commitment to Responsible Gaming

At bte99, responsible gaming is not a compliance checkbox — it is a core principle woven into every layer of how we operate. We believe that gambling, when approached with awareness and discipline, can be an entertaining pastime. But we also recognise that for some players, gambling can shift from recreation to a source of financial or emotional harm. Our responsibility as Bangladesh's online casino and sports betting platform is to make sure every player has the knowledge, tools, and support they need to keep their experience healthy.

bte99's responsible gaming framework covers every player on our platform — whether you are placing a cricket bet on a BPL match in Dhaka, spinning the reels on a Pragmatic Play slot, or playing live dealer tables powered by Evolution Gaming. Regardless of the game, the same protections and safeguards apply to your account.

Our approach rests on four pillars: Prevention (keeping at-risk players from reaching a point of harm), Awareness (making sure every player understands the risks of gambling), Control (giving players practical tools to manage their own behaviour), and Support (ensuring help is always accessible for anyone who needs it). The sections below explain each of these pillars in detail and describe the tools available to you right now on bte99.

2 Age Restriction — 18+ Only

The bte99 platform is strictly available to adults aged 18 years and above. This is a firm policy with no exceptions. We believe that protecting young people from exposure to gambling is one of the most important responsible gaming obligations any platform can meet.

Protecting Minors in Your Household

If you share a device or internet connection with individuals under the age of 18, we strongly encourage you to take active steps to prevent access to the bte99 platform. Practical measures include:

• Logging out of your bte99 account when you are not actively using it, and never saving login credentials on shared devices.
• Using parental control software to restrict access to online gambling sites on shared or family devices.
• Keeping your bte99 username and password confidential from all household members, including older teenagers.
• Enabling device-level PIN or biometric lock screens so that only authorised adults can access the device.

If you have reason to believe that a minor has accessed a bte99 account or the bte99 platform, please contact our support team immediately at [email protected]. We will investigate and take immediate action.

3 Self-Exclusion

Self-exclusion is one of the most powerful tools available to players who feel that gambling is becoming difficult to manage. When you self-exclude from bte99, your account is suspended for a defined period — during which time you will be unable to log in, deposit, or place bets. All pending promotional communications will also be suppressed for the duration of the exclusion period.

How to Request Self-Exclusion

1. 1
   Log in to your bte99 account Navigate to Account Settings and locate the Responsible Gaming section in your profile dashboard.
2. 2
   Select Self-Exclusion and choose a duration Options include 30 days, 90 days, 6 months, 1 year, or permanent self-exclusion. Choose the period that best suits your situation.
3. 3
   Confirm your decision You will be asked to confirm your choice. Once confirmed, your account is immediately suspended and you will be logged out automatically.
4. 4
   Contact support for immediate assistance If you cannot access your account settings, contact [email protected] or use our 24/7 live chat and request self-exclusion directly. Our team will action your request within minutes.

After Self-Exclusion Ends

When a defined self-exclusion period expires, your account will not automatically reactivate. You will need to contact bte99 support to request reactivation, and you will be asked to confirm that you are ready to return to the platform safely. We may also prompt you to review and set deposit limits before reactivation is completed.

4 Deposit Limits

Setting a deposit limit is one of the simplest and most effective ways to stay in control of how much money you spend on bte99. Deposit limits allow you to cap the amount you can deposit within a defined time window — daily, weekly, or monthly — regardless of how many transactions you attempt.

How Deposit Limits Work

You can set a deposit limit for any of the following periods:

• Daily limit: The maximum amount in Bangladeshi Taka you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer, etc.) within a single calendar day.
• Weekly limit: The maximum BDT deposit total across any rolling 7-day window.
• Monthly limit: The maximum BDT deposit total across any rolling 30-day window.

Once your limit is reached, further deposit attempts will be declined until the relevant period resets. The limit applies across all payment channels simultaneously — you cannot bypass a daily limit by switching from bKash to Nagad, for example.

Changing Your Deposit Limit

You can increase or decrease your deposit limit at any time through Account Settings. However, to protect players who have set limits for responsible gaming reasons, the following rules apply:

• Decreasing a limit takes effect immediately. If you reduce your daily deposit limit from ৳10,000 to ৳5,000, the new lower limit applies right away.
• Increasing a limit is subject to a mandatory 7-day cooling-off period before the higher limit takes effect. This delay is designed to prevent impulsive decisions during periods of elevated risk.

5 Time-Out & Cooling-Off Periods

Sometimes you need a short break rather than a full self-exclusion. bte99's time-out feature lets you temporarily suspend your account for a brief, defined period — giving you space to step back, reassess, and return when you are ready, without the permanence of a full exclusion.

Available Time-Out Durations

• 24 hours
• 72 hours (3 days)
• 7 days
• 14 days
• 30 days

During a time-out, your bte99 account is fully suspended. You will not be able to log in, deposit funds, place bets, or access any games. Any pending bets placed before the time-out was activated will be settled normally, and winnings will be credited to your account balance for withdrawal once the time-out period ends.

Reality Checks

In addition to time-outs, bte99 offers session reality check reminders. These are on-screen notifications that appear at regular intervals (every 30, 60, or 120 minutes) during an active gaming session, reminding you of how long you have been playing and how much your net position is for the session. Reality checks are particularly useful for slot and live casino sessions, where time can pass quickly without notice. You can configure your reality check interval in Account Settings under the Responsible Gaming tab.

6 Recognising the Warning Signs of Problem Gambling

Problem gambling does not always announce itself clearly. It often develops gradually, and many players do not recognise the signs until the impact on their finances, relationships, or mental health has become significant. bte99 encourages all players to periodically reflect on their gambling behaviour. The following warning signs may indicate that gambling is becoming a problem:

• Spending more time or money on gambling than you originally intended
• Chasing losses — placing more bets to try to recover money already lost
• Gambling with money set aside for essential expenses such as rent, food, or bills
• Feeling restless, irritable, or anxious when not gambling
• Lying to family members or friends about how much you gamble or how much you have lost
• Borrowing money or selling possessions to fund gambling
• Neglecting work, family, or personal responsibilities due to gambling
• Using gambling as a way to escape stress, anxiety, depression, or difficult life situations
• Repeatedly trying to cut back or stop gambling but being unable to do so
• Feeling a persistent preoccupation with gambling — planning the next session, calculating odds, or reliving past wins

Recognising one or more of these signs in your own behaviour is not a cause for shame — it is a reason to act. bte99 has support tools and resources available right now, and our team is ready to help you take the first step toward regaining control.

7 Support & Resources

bte99 is committed to connecting players who are experiencing gambling-related difficulties with appropriate support. In addition to the in-platform tools described above, our support team is available around the clock to assist you.

bte99 Support Team

Responsible Gambling Principles bte99 Follows

All of bte99's responsible gaming policies are grounded in internationally recognised responsible gambling principles. Our platform implements the following protective measures as standard:

• Mandatory age verification for all new registrations before any deposit or gameplay is permitted
• Clear and prominent display of responsible gaming information on the platform
• Proactive monitoring of player accounts for indicators of at-risk behaviour
• Trained support staff who can identify and respond to responsible gaming concerns
• Full suite of player-controlled tools — deposit limits, time-outs, reality checks, and self-exclusion
• Suppression of all promotional communications during active self-exclusion periods
• No targeting of promotional offers toward players who have previously activated responsible gaming tools

8 Get Help Now

If you feel that gambling has become a problem for you or someone you care about, do not wait. Taking action early — even a single conversation with a support person — can make a significant difference. Below are the immediate steps you can take right now.

1. 1
   Activate self-exclusion or set a deposit limit immediately Log in to your bte99 account, go to Account Settings › Responsible Gaming, and activate the tool that fits your situation. If you cannot access your account, contact [email protected] right now.
2. 2
   Talk to someone you trust Telling a trusted family member or close friend about your concerns is a powerful first step. You do not have to manage this alone. Many players in Bangladesh find that sharing the issue brings immediate relief.
3. 3
   Seek professional support Mental health professionals and counsellors in Bangladesh can provide confidential support for gambling-related issues. Your local health centre or hospital can refer you to appropriate services in Dhaka, Chittagong, Sylhet, or your nearest city.
4. 4
   Contact bte99 support for a personal consultation Our responsible gaming team can walk you through all available tools, discuss your situation in confidence, and help you choose the right path forward — whether that is a short time-out, a deposit limit, or permanent self-exclusion.